Complaints

Complaints procedure

We want you to be satisfied with your treatment. If something is not right, we would like to know.

Step 1: discuss it with your therapist

Tell us what happened. Usually a complaint can be resolved in conversation, during an appointment, by phone or by email at hwatoainutrecht@gmail.com.

Step 2: written complaint

If you cannot resolve it together, you can submit your complaint in writing. We confirm receipt within five working days and respond in substance within four weeks.

Step 3: independent disputes committee

If you disagree with our response, you can submit your complaint to the disputes committee of de VBAG en RBCZ. We are bound by its ruling.

Your rights

A complaint does not affect the care you receive from us. You can always turn to your GP or, if you suspect a disciplinary matter, to the disciplinary board.